Terms of Service

Last updated: October 1, 2026

1. Overview

This website, stoboart.com, is operated by Mandy Stobo / Stobo Art (“we,” “us” or “our”), based in Calgary, Alberta, Canada.

These Terms of Service govern your use of our website and purchases of original artworks, prints and other offerings, including commissioned artwork where available.

By using our website or placing an order, you agree to these Terms and our Shipping Policy, Refund & Replacement Policy and Privacy Policy, available through the website footer.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

2. Using Our Website

You must have the legal capacity to place an order or act with appropriate authorization from a parent or guardian.

You agree to provide accurate information and use the website lawfully. You must not submit fraudulent orders, infringe another person’s rights, upload malicious code, interfere with website security or use our communications to harass or threaten others.

We may restrict access where reasonably necessary to address misuse, fraud or security concerns, subject to applicable law.

3. Artwork and Print Descriptions

We take reasonable care to describe and photograph our artworks accurately. Colours may vary between screens and the physical artwork. Original artworks may feature textures, brushstrokes and variations inherent to their materials and creation.

Please review the dimensions, medium, framing details and purchase options before ordering. Frames, accessories and installation services are included only where expressly stated.

Original artworks are one of a kind. An original marked Collected is unavailable for purchase, although prints of that artwork may remain available.

Prints are reproductions unless otherwise described. Any edition size, signing, numbering or special finish will be stated on the relevant listing.

Natural artistic variations do not excuse undisclosed damage, an incorrect item or an artwork that materially differs from its description.

4. Pricing and Payment

Prices are in Canadian dollars (CAD) unless another currency is expressly displayed. Applicable taxes and shipping charges are shown at checkout or confirmed in a written quote.

Oversized or specially crated artworks may require a shipping quote before purchase. Any additional charges requiring your approval will be confirmed before the order proceeds.

Prices may change for future purchases. We will not increase the agreed price of an accepted order without your consent.

Payments are processed through Shopify and the payment providers available at checkout. Please do not send payment card details by email or through our Contact form.

5. Orders and Availability

An automated order acknowledgment confirms receipt of your order. We accept an order when we dispatch it or expressly confirm acceptance, whichever occurs first. Acceptance of commissions is addressed in the written commission agreement.

Subject to applicable law, we may decline or cancel an order for a reasonable reason, including unavailable inventory, suspected fraud, an unsupported delivery destination or a material listing error.

If an issue affects your order, we will contact you using the information provided. If we cancel a paid order, we will refund the amount paid for the cancelled items and associated shipping charges.

If a pricing or description error occurs, we may offer corrected terms for your approval. You are not required to accept a higher price or substitute artwork.

6. Shipping and Delivery

Orders ship from Calgary, Alberta, Canada, unless otherwise stated.

Processing times and estimated transit times are provided in our Shipping Policy, the relevant listing or your shipping quote. Processing time is separate from transit time.

Delivery estimates are not guaranteed unless expressly confirmed. Customs processing, weather, remote destinations and carrier disruptions may cause delays.

You are responsible for providing a complete and accurate shipping address. Contact us promptly if a correction is needed; changes may not be possible after dispatch.

Reasonable additional shipping charges may apply if an order must be resent because of an incorrect address or an unsuccessful delivery attributable to the recipient.

International duties, taxes and brokerage charges are the recipient’s responsibility unless expressly included in checkout or your shipping quote.

Please review our Shipping Policy for information about tracking, specialized shipping and missing packages.

7. Returns, Damage and Incorrect Items

We do not accept returns or exchanges solely for a change of mind, except where required by applicable law or agreed in writing.

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number.

• Clear photographs of the artwork and packaging.

• A brief description of the damage.

Retain the artwork and all packaging until we provide instructions. Please contact us before returning an item, except where applicable law provides otherwise.

Depending on the circumstances, a resolution may include a replacement, an agreed partial refund or a full refund. One-of-a-kind originals cannot be replaced with identical pieces.

If you receive an incorrect item or an artwork that materially differs from its description, contact us promptly so we can resolve the issue.

The reporting window does not remove statutory rights that may apply beyond that period. Please review our Refund & Replacement Policy for full details.

8. Bad Portraits and Other Commissions

Commission availability and details will be confirmed directly with the studio.

Before work begins, the listing or written commission agreement will set out the relevant scope, size, materials, price, payment schedule, estimated timing, revision options and cancellation terms.

Commissioned artwork reflects Mandy’s artistic style and interpretation. A photorealistic likeness, specific creative outcome or revision process is included only where expressly agreed.

Deposit and cancellation arrangements will be stated in the commission terms and remain subject to applicable law.

A specific written commission agreement takes priority over these general Terms for that commission where the two conflict.

9. Reference Photographs and Submitted Materials

When providing photographs, text or other materials, you confirm that you have the rights and permissions needed for the studio to use them for your request.

You authorize us to use those materials as reasonably necessary to assess, prepare and fulfil the request, including through service providers supporting that work.

Submitting materials does not transfer their ownership to us or automatically authorize publication. Any proposed public use of identifiable reference photographs, personal details or commissioned portraits will be addressed separately with you.

Personal information is handled under our Privacy Policy.

10. Copyright and Ownership

Purchasing an original artwork or print transfers ownership of the physical item. It does not transfer copyright or grant reproduction, merchandising, publishing or other commercial-use rights.

Copyright remains with Mandy Stobo or the relevant rights holder unless a separate written agreement expressly provides otherwise.

The artist may create or license reproductions of an original artwork unless a separate agreement restricts that right. Any agreed limited-edition commitments continue to apply.

Artwork images, photographs, text and other creative content on this website are protected by intellectual property laws. Uses requiring permission must be approved by the relevant rights holder. Nothing in these Terms restricts uses permitted by applicable law.

Please contact the studio for licensing or commercial-use inquiries.

11. Reviews and Feedback

If you submit a review through a public review feature, you permit us to display it for that purpose. We may format it or correct minor spelling errors without changing its meaning.

We may remove reviews that are fraudulent, abusive, unlawful or disclose personal information inappropriately.

Private correspondence, commission materials and damage-claim photographs are not treated as public reviews. Their use is governed by our Privacy Policy and the relevant provisions above.

12. Privacy and Shopify

Our website is hosted by Shopify, which processes personal information to operate the website and support purchases.

Information submitted through the website may be shared with Shopify and other service providers located in other countries.

Where Shopify Network Intelligence and related Enhanced Services are enabled, Shopify may also process information based on interactions with our website, other merchants and Shopify to provide those services, including personalization and advertising-related features.

Our Privacy Policy explains these activities and available privacy choices. Further information is available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

13. Third-Party Links

Our website may link to galleries, publications, social media platforms and other third-party websites. These organizations operate under their own terms and privacy policies.

We do not control their content or availability. A link does not imply endorsement unless expressly stated.

This provision does not exclude responsibilities we have for service providers involved in fulfilling your purchase.

14. Website Availability and Liability

We take reasonable care in operating the website but cannot guarantee uninterrupted access or the absence of technical errors.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from website use, such as lost business profits or opportunities.

This limitation does not exclude liability that cannot lawfully be limited or remove obligations concerning accepted orders, accurate descriptions, refunds or mandatory consumer protections.

15. Changes to These Terms

We may update these Terms to reflect changes to our offerings, operations or legal requirements. Revised Terms will appear on this page with an updated date.

Changes apply prospectively. Existing orders remain subject to the Terms agreed when they were placed unless you agree otherwise or a change is required by law.

Additional notice will be provided where required.

16. Governing Law

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable there, subject to mandatory consumer protections that apply in your jurisdiction.

Please contact us with any concern so we can attempt to resolve it. This does not prevent you from contacting a regulator or pursuing an available legal remedy.

17. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, the referenced policies and any specific written agreement form the agreement concerning your website use or purchase. They do not exclude representations or rights that applicable law requires us to honour.

18. Contact

For questions about these Terms, an order or a commission, you may reach the studio through the Contact page at stoboart.com.