Shipping Policy

Each original artwork and print is carefully packaged for its journey to you. Please review the information below before placing your order.

Processing & Handling

Please allow up to 7–14 business days for your order to be prepared and dispatched. Processing time is separate from shipping transit time.

Commissioned artworks, made-to-order prints and certain limited editions may require additional preparation time. Any specific timelines will be noted on the artwork page or confirmed directly with you.

If preparation takes longer than expected, we will contact you with an update.

Shipping Rates & Delivery

Shipping charges are displayed at checkout where available and depend on the destination, dimensions and packaging requirements of your order.

Large, oversized or specially crated artworks may require a shipping quote. Where a quote is required, please contact the studio before purchasing.

Estimated Delivery Times

Orders ship from Calgary, Alberta, Canada. Estimated transit times after dispatch are:

• Canada: 3–10 business days.

• United States: 5–12 business days.

• Other international destinations: 10–20 business days for air shipping.

These estimates exclude order preparation time and are not guaranteed. Delivery times vary by destination and shipping service. Customs processing, remote locations and carrier disruptions may cause additional delays.

Oversized or crated original artworks may require specialized shipping. Delivery estimates for these orders will be provided with your shipping quote.

Tracking & Delivery Arrangements

Where tracking is available, you will receive shipping confirmation and tracking details after dispatch.

Certain original or high-value artworks may require a signature or a scheduled delivery. Any special arrangements will be confirmed with you.

Please provide a complete and accurate shipping address. Contact us promptly if you need to make a correction; changes may not be possible once an order has shipped.

Additional shipping charges may apply if an order must be resent because of an incorrect address or an unsuccessful delivery caused by the recipient.

International Orders & Customs

International shipping is available to destinations supported at checkout or confirmed through a studio shipping quote.

Orders may be subject to import duties, taxes, customs clearance fees or carrier brokerage charges. Unless expressly included in your checkout total or shipping quote, these charges are the recipient’s responsibility.

Customs processing may extend delivery times. Please check any local import requirements before placing your order.

Damaged Artwork

If your order arrives damaged, please contact us through our Contact page within 7 days of delivery and provide:

• Your order number.

• Clear photographs of the artwork, outer packaging and protective materials.

• A brief description of the damage.

Keep the artwork and all packaging until we provide further instructions. Please do not return an item without contacting us first.

We will review the issue with you and arrange an appropriate resolution under our Refund & Replacement Policy. One-of-a-kind original artworks cannot be replaced with an identical piece.

Delayed, Missing or Stolen Packages

If tracking has stopped updating or your order has not arrived within the estimated timeframe, please contact us so we can assist with a carrier inquiry.

If tracking shows delivery but you cannot locate the package, check the delivery area, building reception and other household members, then contact the carrier and notify the studio.

A delivery scan does not automatically resolve an inquiry. We will assist with an investigation, and any refund or replacement will depend on the findings and applicable consumer rights.

Returns & Exchanges

We do not accept returns or exchanges for a change of mind. Please review the artwork’s dimensions, materials and purchase options carefully before ordering.

If your order arrives damaged, contains an incorrect item or materially differs from its description, contact us so we can resolve the issue.

Nothing in this policy limits rights available under applicable consumer protection laws.

Questions Before Ordering

For questions about shipping costs, oversized artwork, international delivery or timing, please use our Contact page.