Privacy Policy

Last updated: October 1, 2026

Mandy Stobo, operating as Stobo Art (“we,” “us” or “our”), operates stoboart.com. Our website allows visitors to explore Mandy’s artwork and series, purchase original artworks and prints, learn about Bad Portraits, and contact the studio.

Our website and online store are powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you browse our website, make a purchase, submit an inquiry or otherwise interact with us.

Personal Information We Collect

The information we collect depends on how you interact with our website and studio. It may include:

• Contact information: Your name, email address, telephone number, billing address and shipping address.

• Order information: Artworks or prints purchased, selected options, order numbers, payment confirmations, shipping details and transaction history.

• Payment information: Information needed to process your purchase through Shopify and our payment providers. These providers process your payment credentials; the information available to the studio depends on the payment service used.

• Account information: If you create an account, information associated with your account and preferences.

• Inquiries and correspondence: Messages, artwork interests and other information you provide through our Contact page, email or other communications.

• Commission materials: Reference photographs, names, instructions and other materials you choose to provide for Bad Portraits or another commissioned artwork.

• Damage-claim information: Photographs of artwork and packaging, descriptions of damage and information required to assess a refund or replacement request.

• Marketing preferences: Newsletter subscriptions, consent choices and unsubscribe requests.

• Device and browsing information: Your IP address, browser type, device information and interactions with our website, collected through cookies and similar technologies.

Please do not submit payment card details or unnecessary sensitive personal information through our Contact form or email.

How We Collect Information

We collect personal information:

• Directly from you when you purchase an artwork, contact the studio, subscribe to updates, submit commission materials or make a refund or replacement request.

• Automatically when you browse the website, through cookies and similar technologies.

• Through service providers that support our website, payments, shipping, communications, analytics and other business operations.

How We Use Your Information

We use personal information to:

• Process payments and fulfil orders for original artworks, prints and other available offerings.

• Arrange shipping, delivery and order-related communications.

• Respond to questions about artwork, prints, Bad Portraits, collaborations and studio services.

• Prepare and fulfil commissioned artwork.

• Review damage claims and arrange approved refunds or replacements.

• Maintain customer accounts where available.

• Send studio updates and marketing communications where you have consented or where otherwise permitted by law.

• Understand website use and improve browsing and purchasing.

• Detect fraud, protect the website and secure transactions.

• Maintain necessary business records, resolve disputes and comply with applicable legal obligations.

Submitting an inquiry or purchasing an artwork does not, by itself, subscribe you to our newsletter.

Bad Portraits and Reference Photographs

If you provide photographs or other personal information for a commissioned artwork, we use those materials to assess, prepare and fulfil your request and communicate with you about the commission.

Please only submit materials you are authorized to share. If they depict another person, ensure you have any permission needed to provide them for this purpose.

Providing reference photographs for a commission does not automatically give us permission to publish those photographs or personal details. Any proposed public use of identifiable reference materials or a commissioned portrait will be addressed separately with you.

Commission materials may be processed through the service providers we use to receive communications, store files and fulfil requests.

How We Share Information

We share personal information when reasonably necessary to operate our website and studio, including with:

• Shopify, which hosts our website and supports our online store.

• Payment providers, which process and secure transactions.

• Shipping and fulfilment providers, which deliver orders and assist with delivery issues.

• Technology and communications providers, which support email, file storage, website functionality and customer service.

• Analytics and advertising providers, where those services are enabled and subject to applicable consent and opt-out requirements.

• Professional advisers or authorities, where necessary to comply with legal obligations, resolve disputes or protect our rights.

We may also disclose information at your request, with your consent, or in connection with a business transfer where permitted by law.

Shopify and Its Services

Shopify collects and processes personal information to operate and improve the services it provides to us and to visitors.

Information submitted through our website may be shared with Shopify and other service providers located outside your province or country.

Where Shopify Network Intelligence and related Enhanced Services are enabled, Shopify may also process information about your interactions with our website, other merchants and Shopify to provide those services, including personalization and advertising-related features. For that processing, Shopify may be responsible for responding directly to certain privacy-rights requests.

Learn more through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to support essential functions such as navigation, shopping carts, checkout and remembering preferences.

Where enabled, additional technologies may support analytics, personalization and advertising. Where required, we request consent before using non-essential technologies.

You can manage available preferences through the website’s privacy controls and your browser settings. Blocking certain cookies may affect website functionality.

Where applicable, you may opt out of certain data sharing or targeted advertising through our Data Sharing Opt-Out page.

Where supported by our configured privacy tools and required by applicable law, Global Privacy Control signals are treated as opt-out requests. Other browser “Do Not Track” signals may not be recognized.

Studio Updates and Marketing

If you subscribe to studio updates, we may send information about new work, exhibitions, releases, Bad Portraits and other studio news.

You can unsubscribe at any time using the link in a marketing email or by contacting us. Unsubscribing does not stop essential communications about an order, commission or ongoing inquiry.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders and commissions, respond to inquiries, maintain required records, resolve disputes and comply with legal obligations.

Retention periods vary by information type. Reference photographs and inquiry attachments are retained only as long as reasonably needed for the relevant request and associated recordkeeping.

When information is no longer required, we take reasonable steps to delete it or make it non-identifiable, subject to backup systems and legal retention requirements.

Information Security

We use reasonable safeguards appropriate to the information we handle. However, no website, transmission method or storage system can be guaranteed completely secure.

Please avoid sending sensitive or confidential information through channels that are not intended for that purpose.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information, subject to legal and operational exceptions.

• Withdraw consent to certain uses or disclosures.

• Request a portable copy of information where applicable.

• Opt out of certain targeted advertising or data sharing.

• Raise a concern about our handling of your information.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within the time required by applicable law and explain any limits or exceptions that apply.

You will not be discriminated against for exercising applicable privacy rights.

Requests relating to information Shopify processes independently may also be submitted through the Shopify Privacy Portal.

Children’s Information

Our website and purchasing services are intended for adults. We do not knowingly collect personal information directly from children through the website.

A parent or guardian submitting a child’s photograph for a commission should be authorized to do so. We use that material for the requested commission and address any proposed public use separately.

If you believe a child has provided personal information without appropriate authorization, please contact us.

International Processing

Shopify and other service providers may store or process information outside Canada, including in countries with different privacy laws. Information processed in another country may be accessible to courts, law enforcement or other authorities under that country’s laws.

Where applicable, international transfers are subject to legally required safeguards.

Third-Party Links

Our website may link to publications, galleries, social media platforms and other third-party websites. Those organizations have their own privacy practices, which we do not control. Please review their policies before providing personal information.

Questions and Complaints

If you have a question, privacy request or complaint, please contact the studio. Where applicable, you may also raise a concern with the relevant privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta.

Changes to This Policy

We may update this policy to reflect changes to our services, practices or legal obligations. We will publish the revised version here, update the date above and provide additional notice where required.

Contact

For privacy questions or requests, submit an inquiry through the Contact page at stoboart.com.