Refund & Replacement Policy

We carefully package every original artwork and print. If your order arrives damaged, please contact us so we can help resolve the issue.

Reporting Damage

Please use our Contact page within 7 days of delivery, including:

• Your order number.

• Clear photographs of the damaged artwork, outer packaging and protective materials.

• A brief description of the damage.

Keep the artwork and all packaging until we provide instructions. Please contact us before returning an item.

Refunds and Replacements

After reviewing your request, we will discuss an appropriate resolution with you, which may include:

• A replacement, where an equivalent item is available.

• A partial refund, if the damage is minor and you agree to keep the artwork.

• A full refund, if the artwork is significantly damaged and cannot reasonably be replaced.

Original artworks are one of a kind and cannot be replaced with an identical piece.

If a return is required for an approved damage claim, we will arrange and cover return shipping. Approved full refunds include the purchase price and original shipping charge.

Refunds are issued to the original payment method. Processing time depends on your bank or payment provider.

Returns and Exclusions

We do not accept returns or exchanges for a change of mind, except where required by applicable law or agreed in writing.

This damage policy does not cover:

• Natural textures, brushstrokes or variations inherent to the artwork.

• Minor colour differences between a screen and the physical artwork.

• Damage caused by mishandling, improper framing, storage or display after delivery.

These exclusions do not apply to undisclosed damage, incorrect items or artwork that materially differs from its description. Please contact us promptly if you receive an incorrect item or notice a significant discrepancy.

Missing Packages

If tracking shows your order as delivered but you cannot locate it, check your delivery area, building reception and household members, then contact the carrier and notify us.

We will assist with a delivery investigation. A refund or replacement will depend on the findings and applicable consumer rights.

Your Consumer Rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws. The 7-day reporting window does not remove statutory rights that may apply beyond that period.